Tourism Thailand

Tourist Authority of Thailand (Tourism Thailand)

The brief was to develop the social media strategy for Tourism Thailand and deliver the community management for their Thailand Reunited Facebook and Twitter pages. The work included setting the key themes, agreeing the target market segments and training up the team. The strategy included development of a comprehensive social content planning process to support each marketing channel.  


We have doubled both the number of fans and the level of fan engagement to five times the average with posts achieving up to 14% virality. We have increased the fan base of FanclubThailand by approximately 1,000 fans a month from 4,000 to over 11,000 in approximately 4 months.   

Face Marketing project managed the #ThaiTales Travel Blogger Contest for Tourism Thailand with the World Travel Market in 2012. This campaign aimed to:

  • increase the quality and choice of travel content on all social channels
  • raise awareness of Thailand as a family and adventure location  
  • increase blogger attendance at WTM 2012.

Tourism Thailand is just one of the businesses benefiting from our innovative relationship approach to marketing.

If you’d like to know how community management and blog programmes could benefit your business, then please call on +44 (0) 20 7274 6302 or let us know how we can help.

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I had the opportunity to work with Kathryn in supporting a colleague grow his business. She's a smart lady who knows her way round the travel sector and gets online marketing far better than most.

Bill James
Chairman of Transform


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